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This page lists the common iHub errors that are returned on file Load. This includes API responses, FTP XML response files and Activity monitor details.


For FTP CSV orders, if you receive the “File is not valid” error, the whole file failed to upload. For example, if this was a CSV file for 10 different sales order numbers, all 10 orders failed and would not be uploaded into SupplyStream. This is commonly caused by a missing mandatory field. The sales order number causing the error would need to be omitted and the file would then need to be re-uploaded. For CSV Manual uploads, a file missing mandatory fields would also fail the structural check on upload.


All errors listed below will fail on an entity basis (i.e. per sales order number)

For sales orders, the stock error is the last to show, so it can be known that the rest of the order is correct,as long as there is stock. 

Full list of common errors

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