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Bookings can have a series of states through their active life until they are closed and no further action made upon them.

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New

Status = “New” implies that the order is new. This means that processing of the booking has not yet started.

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  1. The data provided for the booking is intact and meets the requirements for it to be loaded

  2. The products requested in the booking are in the WMS Product Master File

Notes

Orders can be updated as often as required until the status is changed away from “New”.

Sales Order Sent

Sales order bookings are sent to the warehouse for picking, packing and dispatching the goods.

Sales orders can be sent as long as a Final Mile Facility has been chosen to send it to. The operator must choose the Final Mile Facility as part of the process of sending a Sales Order booking to the warehouse.

Sales Order Picked

Once goods have been picked the WMS posts an automated “picked” push notification [currently in WMS Development]. The status of the booking changes to “Picked”.

Sales Order Dispatched

Once goods have been dispatched [left the building and being taken to the Final Mile Facility] the WMS posts an automated “dispatched” push notification . The status of the booking changes to “Dispatched” and an attempt is made to send a Pre-Alert to the Final Mile Facility.

Sending of Pre-Alert

The conditions for the Pre-Alert email to be sent to the Final Mile Facility are as follows:

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  • The Pre-Alert has been automatically sent successfully on receipt of the Dispatch notification

  • After the Pre-Alert has been sent manually once required data has been entered following the dispatch

Pre-Alert Sent

Once the White Glove system has received the “Dispatched” notification it sends an email to the Final Mile Facility called a “Pre-Alert”. This is to inform the Final Mile Facility that a shipment of incoming stock is on its way.

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  • Shipment ETA

  • Shipment Information (serves as Proof of Delivery - POD)

  • Booking Confirmation (servers as Proof of Quality - POQ)

  • Purchase Order (anticipated)

Resending Documents

  • The Pre-Alert can be resent manually

  • The Purchase Order can be resent manually

    Jira Legacy
    serverSystem JIRA
    serverIdb157ffa3-650f-3eac-ac6a-49d6a4f1db87
    keyWG-874

Work Scheduled

Once the booking confirmation has been entered and confirmed by the White Glove Partner (owner of the Final Mile Facility) the job status is changed to “Work Scheduled”.

Work Complete

If the status is “Work Scheduled” and one of the “Complete” statuses is manually checked, the status is changed to “Work Complete”.

Resending Documents

  • The Pre-Alert can be resent manually

  • The Purchase Order can be resent manually

Resending Documents

  • The Purchase Order can be resent manually with actual costs entered

Notes

Work Complete can be revoked by manually unticking the “Completed” statuses in the Status Panel.

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