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If the warehouse cancellation is successful it will do one of the following:
for “rescind” set the booking status back to “New” as though the instruction hadn’t been sent
for “booking cancel” set the booking status back to “Cancelled”
If the warehouse is unable to cleanly cancel the instruction (for example the goods have been packed or dispatched for a sales order) it will inform the user of an error, which actually means that the warehouse cancellation will have to be done manually. In this case a prompt will be shown against the booking to show that it is awaiting confirmation of the return to complete the cancellation process. The booking status cannot be set back to the “New” or “Cancelled” status until this is done.
Notes on Warehouse Instruction Cancellation (Rescind Sales Order)
Rescind of the order is to retract the order so that it can either be cancelled from the system entirely or sent at a more suitable date. The successful result of a rescind is that the booking is set back to a status of “New Booking”.
Rescinding too soon - Rescind failure
If a rescind or booking cancellation is issued immediately after a warehouse instruction it may fail because the warehouse instruction is still being processed, In this case the warehouse instruction will continue as the cancellation failed. A new warehouse cancellation cannot be sent and the warehouse will need to be informed manually. This is being addressed in the next release so that cancellations can be sent multiple times.
Rescinding too late - status “Rescind Pending”
If a Sales Order has been rescinded too late the process of picking and packing may have already started. If at the packing stage the order cannot be cancelled, SEKO 360 WMS will send an error. The error will be processed by the White Glove application and the status of the booking will be set to “Rescind Pending”. The user will need to contact the warehouse manually to ensure that the order is cancelled and not dispatched. Once confirmed the user can confirm the rescind and the status will be set back to “New Booking”.