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A Sales Order can be rescinded from the warehouse at any time. This means that there is an instruction for the picking, packing and dispatch to not go ahead. There are two outcomes to this:
The Sales Order is successfully rescinded because although picking may have started, packing has not, and the items can be returned to the warehouse.
The Sales Order is not rescinded successfully because packing has begun ready for dispatch and the onward journey. This means the warehouse need to be told that the package should be returned to the warehouse and the items inbounded to stock again via an ASN.
In this case it is important to speak to the warehouse first and then manually confirm that the order has been returned.
If the sales order has been returned it could be delayed for sending later in favour of another sales order, or it could be cancelled.
Dispatch from the Warehouse
Once the order has been dispatched, a dispatch notification is sent to the White Glove Application. The booking statuses which are valid for the dispatch notification are
Normal Practice
Sales Order Sent (normal practice)
Where Sales orders have been rescinded
Rescind Pending (Pending rescing)
New (Pending was rescinded but was ineffective so the sales order was processed)
Where Sales Orders are not required for the warehouse
New (decision made that warehouse processing not required - but the dispatch notification has to be produced from an external system)
FAQs
Sales order will not go through on the White Glove system
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