Description

This method can be used to cancel a sales order. Once an order has a status of "To Dispatch" it cannot be cancelled.

System behaviours

On SupplyStream On SupplyStream reporting, when the clients system requests a cancellation using this service, the order will show as Cancellation: To Cancel. Once the order cancellation request has been processed by the DC, the order will show as Status: Cancelled. More details on this report can be found here.
By using this service, this systematically stops the DC from dispatching the sales order.

Non Wave Picking

Once an order has a status of "To Dispatch" it cannot be cancelled.
No matter which status the order is cancelled in, the DC will push the sales order through to Pick Complete status first before the sales order shows as cancelled on SupplyStream. See diagram for the systematic flow.

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If stock has already been picked by the DC, an ASN is created: 'SS Cancellation - Dispatch {dispatch number}'.

Wave Picking

Orders cannot be cancelled once they enter wave picking. Hub will error: “Error. Dispatch assigned to a pick wave cannot be cancelled”

Available formats

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