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Bookings are received from the Client into the system (e.g. via the Booking API endpoint)
Bookings need to be data-enriched as needed, to complete any vital missing information (based on who the Client is) e.g. consignor, consignee, responsible SEKO agent - this completes the Booking Model
SEKO operators see new Bookings on their dashboards, arranged in a priority order e.g. in collection / creation date ascending order
A SEKO operator selects a Booking and creates a Workflow from it
The system generates the Workflow using configured Templates that may be client-specific
The SEKO operator can then make edits to the Workflow e.g. to add new Tasks such as extra TRANSIT legs (to assign to a different Carrier) or extra Site Survey instructions
Workflows from Booking Scenarios
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Booking Scenario | Workflow Tasks |
|---|---|
Inbound Booking, SEKO not responsible for transport | RECEIVE FROM AGENT RECEIVE & PUTAWAY |
Normal Inbound Booking | TRANSPORT RECEIVE & PUTAWAY |
Outbound Booking, release to Carrier only | PICK, PACK & RELEASE HANDOVER TO AGENT |
Outbound Booking to White Glove | END CUSTOMER SCHEDULE PICK, PACK & RELEASE TRANSPORT WG PARTNER INSTRUCTION (install) |
Manufacturer straight to White Glove, no warehouse involved | END CUSTOMER SCHEDULE TRANSPORT WG PARTNER INSTRUCTION (install) |
Manufacturer straight to Site, SEKO not responsible for the White Glove install | END CUSTOMER SCHEDULE TRANSPORT HANDOVER TO AGENT |
White Glove only, SEKO not responsible for transport | END CUSTOMER SCHEDULE RECEIVE FROM AGENT WG PARTNER INSTRUCTION (install) |
Goods Transfer, between warehouses | PICK, PACK & RELEASE TRANSPORT RECEIVE & PUTAWAY |
Request to “Do a Site Survey” | WG PARTNER INSTRUCTION (site survey) |
Request to “Do a maintenance visit” | WG PARTNER INSTRUCTION (maintenance) |
Knauf Road Transport Booking | TRANSPORT |
Example Editing Scenarios
Edit Scenario | Resulting Workflow Tasks |
|---|---|
Outbound Booking to White Glove, extra Transport legs needed (e.g. Carrier A does the origin country haulage, Carrier B does the international shipping transit, Carrier C does the destination country haulage to final mile site) | END CUSTOMER SCHEDULE PICK, PACK & RELEASE TRANSPORT TRANSPORT TRANSPORT WG PARTNER INSTRUCTION (install) |
Outbound Booking to White Glove, but a full Site Survey is required in this situation | END CUSTOMER SCHEDULE WG PARTNER INSTRUCTION (site survey) PICK, PACK & RELEASE TRANSPORT WG PARTNER INSTRUCTION (install) |
Outbound Booking to White Glove, now needs an additional dismantling of a previously-installed product | ND CUSTOMER SCHEDULE PICK, PACK & RELEASE TRANSPORT WG PARTNER INSTRUCTION (dismantle, install) |