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The staff at the Final Mile Facility need to know the following so that they know what goods they have to store and when:

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, when they are arriving and to whom the goods should be delivered and installed.

The email contains

• list of goods are coming in

• when the goods are due to arrive (ETA)

• end customer (consignee)

• dimensions of the goods

• weight of the goods

• Purchase Order showing anticipated costs for the White Glove installation

Trigger for Documentation

The trigger for the email and documentation is the dispatch of the goods from the warehouse. There are a number of values which are required to be entered manually into the White Glove system before Pre-Alert can be sent. These are

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• Body of email

  • Outline Pre-Alert information

  • Outline Purchase Order

  • Booking Confirmation Link to a Supplier Portal for confirmation of booking with the end customer

• Attachments (PDF)

  • Pre Alert Document which serves as a Proof of Delivery

  • Purchase Order Document of anticipated costs for the work to be carried out

Email Documentation

The PDF file is for development to use, the DOCX file is for designing, which is converted to a PDF document.