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In order to maintain a high quality service for all of our partners, we also impose reasonable limits on the way our services can be used. The following limitations must be observed:
- The maximum length of the query string is 2048 bytes (including API Key)
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Retrieve Dispatches: Please use "Push Dispatch Confirmation" service instead. If you have to use "Retrieve Dispatches", then please limit calls to every 30 minutes for active dispatches.
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- Retrieve Stock Quantity: Please only call before loading a sales order, or once every 30 minutes for larger result sets.
Retrieve Delivery Arrivals: Please use "Push Delivery Arrive" service instead. If you have to use "Retrieve Delivery Arrivals", then please limit calls to once every hour.
Retrieve Stock Adjustments: Please use "Push Stock Adjustment" service instead. If you have to use "Retrieve Stock Adjustments", then please limit calls to once every hour.
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- If an upload fails, please attempt to fix the failure before resubmitting. Please do not submit the same failed upload to the Hub on a recurring basis.
- Load Sales Orders: When orders fail due to insufficient stock, please check stock levels are accurate and limit retry calls to once every hour.
- Load Web Orders: When orders fail due to insufficient stock, please check stock levels are accurate and limit retry calls to once every hour.