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This page lists the common iHub errors that are returned on file Load. This includes API responses, FTP XML response files and Activity monitor details.
For FTP XML
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When the XML file itself is invalid and cannot be parsed, the entire file will fail.. I.e. the date format
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is invalid. Example response file:
XMLExampleDateFormat.xml_29-07-20-052626_response.xml
XML FTP example response file when the first order in a file of two, has missing mandatory fields. Multiple responses are wrapped in <Responses> tags:
XmlExampleMissingFields.xml_29-07-20-052838_response.xml
For FTP CSV orders, if you receive the “File is not valid” error, the whole file failed to upload. For example, if this was a CSV file for 10 different sales order numbers, all 10 orders failed and would not be uploaded into SupplyStream. This is commonly caused by a missing mandatory field. The sales order number causing the error would need to be omitted and the file would then need to be re-uploaded. For CSV Manual uploads, a file missing mandatory fields would also fail the structural check on upload.
All errors listed below will fail on an entity basis (i.e. per sales order number).
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