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Orders can be received onto the system on condition that:

1. The data provided for the booking is intact and meets the requirements for it to be loaded

2. The products requested in the booking are in the WMS Product Master File

Notes

Orders can be updated as often as required until the status is changed away from “New”.

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Sales orders can be sent as long as a Final Mile Facility has been chosen to send it to. The operator must choose the Final Mile Facility as part of the process of sending a Sales Order booking to the warehouse.

Rescind Sales Order

Rescinding a Sales Order means cancelling it from the SEKO 360 WMS such that it is available to be sent through again. If it is not cancelled the same Sales Order cannot be reused. This is a perfectly reasonable situation as it keeps data integrity secure.

Automatic Rescind

Orders can only be rescinded automatically if the packing has not started

Manual Rescind

If packing has started on the Sales Order there is no way to rescind the Sales Order automatically. SEKO 360 WMS sends an error message stating that the user will need to contact the warehouse to have the order cancelled and returned to stock. Failure of this manual process means that although the White Glove application sees the stock as awaiting being rescinded, it will continue to dispatch in the warehouse.

Consequences of Manual Rescind Failure

Manual Rescind can be for these reasons;

1. Customer requires order to be cancelled including cancelled from WMS

2. Customer requires order to be rescinded for another reason and possibly processed later

3. It was a mistake which seemed right at the time

The danger of manual rescind failure is that the booking is stuck in limbo until somebody confirms that the order has been aborted in the warehouse via manual intervention. if it isn’t aborted in time it will be dispatched and the order will be out of sync with reality.

Mitigation of Manual Rescind Failure

Override the rescind in progress by accepting the dispatch notification if the rescind is in limbo. This will force the White Glove application to accept that the order has been dispatched and therefore any remedial action will need to be taken further down the line.

Sales Order Picked

Once goods have been picked the WMS posts an automated “picked” push notification [currently in WMS Development]. The status of the booking changes to “Picked”.

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