Summary

Sales orders are instructions to the warehouse to pick items, pack them and dispatch them to the chosen destination. The destination is the Final Mile Facility from where a White Glove partner will pick up the goods and install them to the end customer’s location. Generally Final Mile Facilities are owned by White Glove Partners. The list of them and their addresses is stored in the White Glove system.

Sales orders can be allocated to ASNs or Goods Transfers (inbound bookings) to help the client keep track of stock and where it is allocated to. There is nothing to stop a sales order being sent if the ASN has not been received and put away, however when the ASN hasn’t been received a warning is shown to indicate that that ASN has not been processed.

FAQs

What if a sales order will not go through on the White Glove system?

When a sales order is sent through to the WMS from White Glove the WMS checks to see if the stock is available at that point in time, no matter what any other dates might be set to. If the stock is not available it will get rejected, and will have to be submitted agin.

Inbound stock must be available. That means it must be confirmed. In the screenshot below, all have been received but not all have been confirmed. If not confirmed it means it has not yet been put away into a location as available stock and is therefore not available to be picked from the warehouse.

The stock report shows stock and its various statuses. If the “Free” column reports zero then any sales order containing this product cannot be sent through successfully. The supposed stock may not have been processed or may already be dispatched on another order. This is to do with stock management for which the client bears some responsibility.