Bookings can have a series of states through their active life until they are closed and no further action made upon them.
New
Status = “New” implies that the order is new. This means that processing of the booking has not yet started.
Orders can be received onto the system on condition that:
The data provided for the booking is intact and meets the requirements for it to be loaded
The products requested in the booking are in the WMS Product Master File
Notes
Orders can be updated as often as required until the status is changed away from “New”.
Sales Order Sent
Sales order bookings are sent to the warehouse for picking, packing and dispatching the goods.
Sales orders can be sent as long as a Final Mile Facility has been chosen to send it to. The operator must choose the Final Mile Facility as part of the process of sending a Sales Order booking to the warehouse.
Sales Order Picked
Once goods have been picked the WMS posts an automated “picked” push notification [currently in WMS Development]. The status of the booking changes to “Picked”.
Sales Order Dispatched
Once goods have been dispatched [left the building and being taken to the Final Mile Facility] the WMS posts an automated “dispatched” push notification . The status of the booking changes to “Dispatched” and an attempt is made to send a Pre-Alert to the Final Mile Facility.
Sending of Pre-Alert
The conditions for the Pre-Alert email to be sent to the Final Mile Facility are as follows:
Packaging Information has to be entered manually as there is no automated feed from SEKO 360 WMS
ETA has to be entered
Financial costs have had to be entered and confirmed as correct
If the Pre-Alert has not been sent successfully on receipt of the Dispatch notification owing to the conditions for sending it not being met, a warning message is shown on the bookings to state that certain values need to be entered and the Pre-Alert needs to be sent manually.
The status changes to “Pre-Alert Sent” under the following conditions:
The Pre-Alert has been automatically sent successfully on receipt of the Dispatch notification
After the Pre-Alert has been sent manually once required data has been entered following the dispatch
Pre-Alert Sent
Once the White Glove system has received the “Dispatched” notification it sends an email to the Final Mile Facility called a “Pre-Alert”. This is to inform the Final Mile Facility that a shipment of incoming stock is on its way.
The Pre-Alert contains:
Shipment ETA
Shipment Information (serves as Proof of Delivery - POD)
Booking Confirmation (servers as Proof of Quality - POQ)
Purchase Order (anticipated)
Resending Documents
The Pre-Alert can be resent manually
The Purchase Order can be resent manually WG-874 - Getting issue details... STATUS
Work Scheduled
Once the booking confirmation has been entered and confirmed by the White Glove Partner (owner of the Final Mile Facility) the job status is changed to “Work Scheduled”.
Work Complete
If the status is “Work Scheduled” and one of the “Complete” statuses is manually checked, the status is changed to “Work Complete”.
Resending Documents
The Pre-Alert can be resent manually
The Purchase Order can be resent manually
Resending Documents
The Purchase Order can be resent manually with actual costs entered
Notes
Work Complete can be revoked by manually unticking the “Completed” statuses in the Status Panel.