Summary
Sales orders are the sales from a Client on White Glove to their end customers.
Warehouse Interaction
Sales orders are firstly sent to the warehouse to instruct the warehouse to pick items, pack them and dispatch them to the chosen destination (usually a Final Mile Hub). The Final Mile Hub (Facility) is from where a White Glove partner picks up the goods and install them to the end customer’s location. Generally Final Mile Facilities are owned by White Glove Partners. The list of them and their addresses is stored in the White Glove system.
Sales orders can be allocated to ASNs or Goods Transfers (inbound bookings) to help the client keep track of stock and where it is allocated to. There is nothing to stop a sales order being sent if the ASN has not been received and put away, however when the ASN hasn’t been received a warning is shown to indicate that that ASN has not been processed.
Rescinding an Order from the Warehouse
A Sales Order can be rescinded from the warehouse at any time. This means that there is an instruction for the picking, packing and dispatch to not go ahead. There are two outcomes to this:
The Sales Order is successfully rescinded because although picking may have started, packing has not, and the items can be returned to the warehouse.
The Sales Order is not rescinded successfully because packing has begun ready for dispatch and the onward journey. This means the warehouse need to be told that the package should be returned to the warehouse and the items inbounded to stock again via an ASN.
In this case it is important to speak to the warehouse first and then manually confirm that the order has been returned.
If the sales order has been returned it could be delayed for sending later in favour of another sales order, or it could be cancelled.
Dispatch from the Warehouse
Once the order has been dispatched, a dispatch notification is sent to the White Glove Application. The booking statuses which are valid for the dispatch notification are
Normal Practice
Sales Order Sent (normal practice)
Where Sales orders have been rescinded
Rescind Pending (Pending rescing)
New (Pending was rescinded but was ineffective so the sales order was processed)
Where Sales Orders are not required for the warehouse
New (decision made that warehouse processing not required - but the dispatch notification has to be produced from an external system)
FAQs
Sales order will not go through on the White Glove system
When a sales order is sent through to the WMS from White Glove the WMS checks to see if the stock is available at that point in time, no matter what any other dates might be set to. If the stock is not available it will get rejected, and will have to be submitted agin.
Inbound stock must be available. That means it must be confirmed. In the screenshot below, all have been received but not all have been confirmed. If not confirmed it means it has not yet been put away into a location as available stock and is therefore not available to be picked from the warehouse.
The stock report shows stock and its various statuses. If the “Free” column reports zero then any sales order containing this product cannot be sent through successfully. The supposed stock may not have been processed or may already be dispatched on another order. This is to do with stock management for which the client bears some responsibility.
