Rescinding ASNs and Sales Orders
Although there are plenty of confirmation messages on sending instructions to the warehouse it is possible that an instruction may need to be rescinded or a booking cancelled with an active warehouse instruction. This can be done in the case of both ASNs and Sales Orders. The system will send a warehouse cancellation and the one of the two following conditions will apply:
If the warehouse cancellation is successful it will do one of the following:
for “rescind” set the booking status back to “New” as though the instruction hadn’t been sent
for “booking cancel” set the booking status back to “Cancelled”
If the warehouse is unable to cleanly cancel the instruction (for example the goods have been packed or dispatched for a sales order) it will inform the user of an error, which actually means that the warehouse cancellation will have to be done manually. In this case a prompt will be shown against the booking to show that it is awaiting confirmation of the return to complete the cancellation process. The booking status cannot be set back to the “New” or “Cancelled” status until this is done.
Notes on Warehouse Instruction Cancellation
If a rescind or booking cancellation is issued immediately after a warehouse instruction it may fail because the warehouse instruction is still being processed, In this case the warehouse instruction will continue as the cancellation failed. A new warehouse cancellation cannot be sent and the warehouse will need to be informed manually. This is being addressed in the next release so that cancellations can be sent multiple times.
Confirmation of ASN Receipt/Sales Order Dispatch
There is functionality built into SmartHub to record notification of ASNs being received and Sales Orders being dispatched. This will update the status of the booking to the respective statuses and will show quantities received. It will not show states of the goods, only quantities received. In order to discover states of the goods a report must be run on the WMS.