Pre-Alert Functionality

Actors Involved

Actor

Comms

Role

Actor

Comms

Role

WG Team Users

Supplier

  • Inform the White Glove Partners of incoming shipments of goods

WG Partners

(aka Suppliers)

Receiver

  • Receive the information

  • Check the expected costs supplied by the WG Team

  • Allocate space in the warehouse

  • Book with the “end customer” using Booking Confirmation

The “Pre-Alert“ email is a critical notification to the White Glove Partner containing

  • goods, for installation

  • purchase order, for agreeing the expected costs

  • booking confirmation link, for agreeing with the customer

Please see Pre-Alert Email for more informaton.

Processes

The email is made up of information in

  • White Glove

  • SEKO 360 WMS

Calculations

There are some calculations based on unvalidated data entry, These have to be performed for the email to have all the correct information:

  • Product Dimensions - from field “ProductSize” which is included in the dispatch notification from SEKO360.

    • ProductSize is a manually entered, non-validated field

    • Care has to be taken that it fits the format to make a calculation on it

Processing and Validation

Item

Entity

Situation

Action

Item

Entity

Situation

Action

Product Dimensions

PDF Doc

Can’t calculate dimensions

Send email with blank dimensions

Email addressee missing

Email

Email cannot not be sent

Inform user email can’t be sent because addressee missing

Email addressees not delimited with comma “,”

Email

Email cannot not be sent

Inform user email can’t be sent because addressee format incorrect

PDF Generation fails

PDF Doc

Email cannot not be sent

Inform user email can’t be sent because PDF generation failed